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Reservations
1. A 25% deposit (minimum £50.00)
must be paid within 4 days
of making a telephone booking to
confirm your reservation, or
full amount if less than 28 days
till arrival. Please send cheque
with booking form to confirm
details of reservation.
Debit/Switch/Credit card
payments may also be made by
telephone.
2. Please make all cheques
payable to
Pendeilo
Leisure
Park
.
2a. Each booking is subject to a
refundable damages bond.
This is refunded within 14 days
of the end of your holiday less
the cost of any additional
cleaning, replacement and repairs.
Any additional costs will be
billed to you and debited from your
credit/debit card used to pay
for your holiday.
3. The balance must be received
by us 28 days before the start
of your holiday. Personal and
business cheques are not
accepted after this time.
4. Receipt of your deposit and
acceptance of your booking
will be confirmed in writing by
us.
5. When forwarding the balance
of your money, please assist
us by enclosing a S.A.E. for
confirmation of receipt.
Cancellations
6. Should you cancel your
holiday, no refund can be considered
unless a re-let is obtained. An
administrative charge of 25% will
be deducted from the total due.
No refund can be made if a
holiday is cancelled less than 4
weeks prior to the start of the
holiday. .
7. Please note, once a booking
is made you are responsible
for payment of the full amount.
Guests are therefore advised
to take out suitable holiday
insurance.
8. Where a booking is made
through a Tourist Information
Centre (TIC) or similar arm of
the tourist board, the deposit
paid is also not refundable. A
deposit of 25% must be paid
to
Pendeilo
Leisure
Park
in addition to any commission taken
by the TIC.
Checking ln
9. Your accommodation will be
ready from 4:00 pm on the
day of your arrival. Some
holiday homes will be ready by
2.30pm - you are welcome to call
in from 2.30pm but please do
not call earlier. Please
check-in at the reception office /shop on
arrival. If the door is shut,
please ring (firmly) the bell by the
shop door and wait for a member
of staff to arrive.
Your Accommodation
10. Only the number of persons
stated when making your
reservation shall occupy a
holiday home unless prior
arrangements have been made in
writing with the management.
The lounge sofa bed in each home
is not to be used without
prior permission from the
management.
Parking
11. One car may be parked
adjacent to each caravan.
Additional cars and trailers /
boats must be parked in another
location as directed by a member
of staff. We endeavour to
arrange additional parking near
to your accommodation but
even the furthest parking spaces
are but a few minutes walk
away.
Under no circumstances may cars
or trailers be driven or
parked on the grassed areas of
the park. |
Dogs
12. Dogs are welcome in some of
our holiday homes, but
must not be allowed to run free
on the site nor left unattended in
the holiday home. Please bring
your own dog basket or
bedding. Dogs must be exercised
off-site (but not by neighbours
gardens). All dog mess must be
cleaned up immediately by the
dog owner. Note: Dogs are not
allowed in the bedrooms or on
the lounge sofas.
13 In the
interests of everyone wishing to enjoy a quiet
and relaxing holiday, the
proprietors reserve the right to
decline accommodation or
to demand immediate withdrawal
from the site without
notice or refund any persons considered
undesirable
Inventory '
14. Caravans and Cottages are
equipped with bed linen
(not budget range) cutlery,
crockery, utensils, pillows, duvets
and blankets.
Note: Towels, tea towels and
consumables not included, except
the Exclusive - see welcome pack
list.
15. All bedding must be covered
with linen. Sleeping bags
are not allowed. Linen may be
hired for the Budget caravans
or guests may bring their own
clean linen (duvet cover,
lower sheet, pillow cases). Cot
linen is not available. Please
bring waterproof sheets for all
beds used by young children.
16. Laundry irons are not
allowed in the caravans (to prevent
accidental damage being caused).
An iron and board are
provided in the launderette.
Hair straighteners are to be used
with great care as they melt the
duvet protectors.
17. Please note: due to
restricted space, only travel cots
can be placed in most caravans.
These are not suitable for
children older than 1 year.
Note: cots have to be placed in
the lounge, unless one of the
single beds is removed. Use
of both lounge bed and cot is
not possible.
18. Access Aids: Please let us
know at the time of booking
whether you need aids for access
(e.g. ramp, wheelchair,
toilet seat raiser, shower seat
etc).
Checking Out/Care and
Maintenance
19. Please clean your holiday
home before leaving. Please
vacate by 10:00 am on the day of
departure so that
we may prepare and check
thoroughly for the next guests.
20. The hirer is responsible for
the property and shall take
all reasonable care of it. All
damage must be reported. The
unit and contents must be left
in a clean condition at the end
of the hire period. .
21. We reserve the right to
charge a deposit against damage or
additional cleaning which is
refunded if the holiday home is
found to be in a clean,
undamaged condition at the end of the
holiday. lf additional cleaning
is found to be necessary at the
end of the holiday or damage is
discovered, you are
responsible for paying any
additional bill to cover the cost of
cleaning and/or repair. -
22. While we endeavour to give
you notice of any maintenance
and repairs undertaken during
your stay, we reserve the
right of entry without notice to
perform essential work at any
reasonable time. .
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